Privacy Policy
Durbin Media Group is committed to protecting your privacy. Any information given to us will be used for the sole and express purpose of fulfilling your order as requested, with the exception of an opt-out email registration link used only for marketing Brandstorming products to former customers. Our online stores use secure encrypted technology to process your orders safely and securely. Your confidentiality is as important to us as it is to you.
Ordering
Online – Available 24 hours a day. Our shopping cart is secure and easy to use.
All orders placed after business hours will be processed the next day. Orders placed on Saturday, Sunday, or holidays will be processed the following business day. All orders are generally shipped withing 24-48 hours unless otherwise specified. Large orders may require some additional lead time.
Refunds and Returns
You may return unopened packages sold and fulfilled by Durbin Media Group within 7 business days of delivery for a full refund. We’ll pay the return shipping costs only if the return is the result of our error (you received an incorrect or item, etc). Otherwise your refund will be less the cost of shipping. In the case of damaged items, Durbin Media Group will immediately ship out a replacement disc or case at no additional cost.
Payment
We accept Mastercard, Visa, American Express, and Discover. Your credit card will be charged at the time your order is placed. Orders are accepted in the United States and Canada only through the site. For international orders, please contact the site owner at jdurbin@brandstorming.com.
Shipping
Products are shipped from our facility via the USPS. Ground shipping charges are applicable and are determined using weight, size, destination and arrival date. A physical address is required for all shipments. We will not ship to a P.O. Box. Customers will be charged for deliveries made to a wrong address due to incorrect address information being provided to us.
Every effort will be made to ship your order within 24-48 hours, unless it is a a large order for which arrangement will be made on an order by order basis. In the rare event that damage does occur during shipping, please contact us within 24 hours of receipt for a replacement product.
Out Of Stock
We diligently try to maintain sufficient inventory levels to fulfill all orders; however, occasionally one of our popular items may be temporarily out of stock. In the event this occurs, we will contact you immediately for an anticipated delivery date.
Phone
Contact us at 314.485.5480 Monday through Friday, 8-5 CST or by emailing jdurbin@brandstorming.com.